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FAQ
The Ins And Outs of How We Do Business
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Can my cleaner bring cleaning supplies?Absolutely! We’re happy to provide all the essential house cleaning supplies for an additional $25. (Please note: vacuum and ladders delivery are not included in this price.) For commercial cleaning, supply pricing may vary. Be sure to explore our More For You options or chat with us now for a quick quote!
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Is window cleaning offered?Yes! We offer interior window cleaning as part of our services. Explore our More For You options or chat with us today for a quick quote!
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How soon should I cancel my appointment?We kindly ask that you cancel at least 24 hours in advance of your scheduled appointment. Need help? Call us at (718) 300-7853 or chat with us now for a quick response!
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How can I tip my cleaner?Tipping is always appreciated but completely optional! You can tip in any of the following ways: Cash: Give directly to your cleaner. Through your account: Contact us and we’ll send an invoice for your chosen tip amount (plus a 4% transaction fee). Zelle: Send your tip to (718) 300-7853. Please include your cleaner’s name in the notes section. Have questions? Don’t hesitate to reach out — we’re here to help!
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How do personalized cleaning services work?Our personalized cleaning services are tailored to your specific needs and preferences. All customized bookings require a minimum of 3 hours for both residential and commercial spaces. Let us know what you need — we’ll take care of the rest!
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I want to provide cleaning supplies — what should I have or purchase?You’re welcome to provide your own supplies, or we can bring them for just $25. If you’d like to supply your own, here’s what we recommend: Bathroom: Any cleaner with bleach Kitchen counters: Disinfectant liquid Stove, oven & microwave: Degreasing products Floors: A cleaner suitable for your floor type Surfaces: General disinfectant liquid Mirrors/windows: Windex or similar Tools & materials: Bounty or paper towels Sponges & scrub brushes Microfiber cloths Gloves Plastic trash bags Broom and mop of your choice Have questions or need help gathering supplies? Just reach out — we’re happy to help!
Service
Policies & Guidelines
Cancellation Policy: We require a 24-hour notice for cancellations. There is no cancellation fee if you notify us during regular business hours at (718) 300-7853 or info@tidycleaning.care within the required timeframe. Cancellations made with less than 24 hours' notice will incur a fee of 50% of the total cleaning cost. The remaining amount will be refunded electronically. Once cleaners arrive at your location, services cannot be reduced, though additional services may be added or extended upon request.
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Rescheduling Policy: Reschedule requests must be made at least 2 days in advance. Changes made with less than 2 days' notice will incur a $35 rescheduling fee.
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Payment Methods: We accept credit and debit cards (MasterCard, Visa, Discover, American Express, etc.). Cash is not accepted. Payments can be made via our website or Zelle.
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A 4% transaction fee (applied by your financial institution) will be added unless payment is made via Zelle.
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Zelle payments should be sent to (718) 300-7853 under Tidy Mc Services LLC.
Invoices & Payment Timeline: After confirming your service or accepting a quote, you will receive a separate email with your invoice details.
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All payments must be completed at least 12 hours before your scheduled cleaning.
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Late payments will result in a $35 late fee.
Late Access Fee: You will be notified via text and email when your cleaner is ready to begin. If access is delayed by more than 15 minutes, a $25 late access fee will be applied.
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Plans & Packages: All cleaning plans and packages may include specific restrictions. We strongly recommend reviewing them before booking.
We will strive to complete your cleaning within the scheduled timeframe. If more time is required, we will notify you at least one hour in advance. You can choose to finish within the original time or extend the service.
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Pending Bookings: If a scheduled booking from your cleaning plan is unused, it will be credited as a pending service for future scheduling.
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Service Plan Cancellations: You may cancel your plan at any time; services will continue until the end of your current billing cycle. However, cancellations must be submitted at least 7 days before the cycle ends.
Late cancellations will incur a $45 cancellation fee.
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Cleaner Assignment & Requests: Once your account is active, a cleaner will be assigned to you. We aim to provide consistent service, sending the same cleaner whenever possible. If you prefer a specific cleaner, let us know, and we will do our best to accommodate your request.
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100% Satisfaction Guarantee: We stand by our services. You’ll be notified at least one hour before completion of your cleaning. Please verify all areas have been cleaned to your satisfaction before the cleaners leave.
If expectations are not met, we will provide an extra hour of service at no additional cost. Note: Claims must be made before service completion. No claims or monetary refunds can be processed after the cleaners leave.
Staff Safety: If a service is canceled due to safety concerns affecting our team, 50% of the service cost will be charged, and the remainder refunded.
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Contact Us:
Have questions or need help with your booking?
Reach out anytime at (718) 300-7853 or info@tidycleaning.care.
We're here for you!
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Tidy Cleaning Care
Professional. Reliable. Guaranteed.
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